Refund Policy

At Canacast IPTV, we are committed to providing high-quality IPTV services and ensuring your satisfaction. Our refund policy is designed to address issues related to our service and to ensure clarity regarding refund eligibility.

1. Refund Eligibility

1.1 Direct Purchases Only

Refunds are only available for subscriptions purchased directly from Canacast IPTV. If you have subscribed through a third-party provider or reseller, please refer to their refund policy.

1.2 Issue Resolution

You are eligible for a refund if you encounter issues with your subscription that our support team is unable to resolve within 48 hours of your initial contact.

2. How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Reach out to our support team at support@canacast.com or call [Your Phone Number]. Provide detailed information about the issue you’re experiencing.
2. Issue Resolution Timeframe: Allow up to 48 hours for our team to resolve the issue. If the problem persists beyond this timeframe, you may request a refund.
3. Submit Refund Request: If our support team is unable to resolve your issue within 48 hours, submit your refund request by replying to the support email thread with your account details and a brief description of the unresolved issue.

3. Refund Process

• Refund Method: Refunds will be processed to the original payment method used for the purchase.
• Processing Time: Once approved, refunds are typically processed within 5-7 business days.
• Partial Refunds: If the issue was resolved partially or if only a portion of your subscription period was affected, a partial refund may be issued based on usage.

4. Non-Refundable Conditions

The following conditions are not eligible for a refund:

• Third-Party Purchases: Subscriptions purchased through third-party providers.
• Resolved Issues: Issues resolved within the 48-hour support window are not eligible for a refund.
• Subscription Renewals: Refunds are not available for renewal periods or extended subscriptions.

5. Contact Information

For any questions or concerns regarding our refund policy or to initiate a refund request, please contact our customer support team:

• Email: Contact@canacast-iptv.ca
• Phone: +1 (236) 260-2686

6. Changes to Refund Policy

Canacast IPTV reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.